CrazyLuck Casino Privacy Policy

At CrazyLuck Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access our platform at crazyluck.casino or use any of our services. We encourage you to read this document carefully before completing your crazy luck casino sign up or proceeding with the crazy luck casino login. By using our services, you confirm that you have read and accepted the terms outlined here. We, as the operator — Eurotech Group Ltd — are responsible for your data and operate under a licence issued by the Government of Curaçao.

1. Who We Are

Here at CrazyLuck Casino, we are an internationally operating online casino established in 2010. Our platform is owned and operated by Eurotech Group Ltd, licensed under the jurisdiction of Curaçao. We serve players across international markets and provide our services in multiple languages, including English, German, French, Spanish, Italian, Portuguese, and Japanese. As the data controller, we are responsible for ensuring that your personal information is handled lawfully, fairly, and transparently at all times across our crazy luck casino online platform.

2. Information We Collect

When you register at CrazyLuck or interact with our services, we may collect the following categories of personal data:

Full name, date of birth, and contact details (email address, phone number)
Billing and payment information, including data related to Visa, Mastercard, Neteller, Skrill, Wire Transfer, and Bitcoin transactions
Account login credentials and session data during your crazy luck casino sign in process
Identity verification documents as required by our KYC (Know Your Customer) procedures
Gaming activity, transaction history, and preferences
Technical data such as your IP address, browser type, device identifiers, and operating system
Communications you send to our support team via live chat, email, or phone

We at CrazyLuck Casino collect only the data that is necessary to provide our services, ensure compliance with applicable regulations, and safeguard the integrity of our platform.

3. How We Use Your Data

Our CrazyLuck platform uses your personal data for a range of legitimate purposes. Specifically, we use your information to:

Process your registration, verify your identity, and manage your account
Facilitate deposits and withdrawals using your chosen payment methods
Deliver promotional communications, including details about crazy luck casino bonus codes, crazy luck promo code offers, and upcoming tournaments
Administer our Comp Points loyalty programme and cashback rewards
Ensure responsible gambling and enforce applicable age restrictions
Detect and prevent fraud, money laundering, and other prohibited activities
Comply with our legal and regulatory obligations under the Curaçao licence
Improve our services, fix technical issues, and enhance user experience on crazy luck casino mobile and desktop platforms

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity — to perform the contract you enter into when creating an account
Legal obligation — to comply with anti-money laundering laws, identity verification requirements, and our Curaçao licensing conditions
Legitimate interests — to protect our platform against fraud and improve our services
Consent — where you have opted in to receive marketing communications, such as updates about crazy luck casino promo codes or exclusive crazy luck casino no deposit bonus offers

5. Cookies and Tracking Technologies

At CrazyLuck Casino, we use cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. We may use:

Essential cookies — required for the platform to function correctly
Analytical cookies — to track how users navigate our site
Marketing cookies — to deliver relevant promotional content, including information about our crazy luck casino free chip offers

You may adjust your cookie preferences through your browser settings at any time. However, disabling certain cookies may impact the functionality of our platform.

6. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

Payment processors and financial institutions involved in handling your deposits and withdrawals
Game providers such as Rival, Betsoft, SmartSoft Gaming, Spinomenal, and others who power our crazy luck slots and live dealer games
Identity verification and fraud prevention services
Regulatory authorities, where disclosure is required by law
Technical service providers maintaining our infrastructure

Our CrazyLuck Casino partners are contractually obligated to handle your data securely and only for the purposes we specify.

7. Data Retention

We retain your personal data for as long as your account remains active or as required by our legal obligations. In most cases, we keep account and transaction records for a minimum of five years following account closure, in compliance with anti-money laundering regulations. Once the retention period expires, we securely delete or anonymise your data.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

Right of access — to request a copy of the data we hold about you
Right to rectification — to ask us to correct inaccurate or incomplete data
Right to erasure — to request deletion of your data under certain conditions
Right to restriction — to ask us to limit how we use your data
Right to data portability — to receive your data in a structured, machine-readable format
Right to withdraw consent — at any time, where processing is based on your consent

To exercise any of these rights, please contact our support team. You can reach us at support@crazyluck.com.

9. Security Measures

We take the security of your personal information seriously. At CrazyLuck Casino, we implement industry-standard technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. These include SSL encryption, secure server infrastructure, and strict internal access controls. While we make every effort to safeguard your data, no online transmission is completely risk-free, and we cannot guarantee absolute security.

10. Responsible Gambling and Data Use

Here at CrazyLuck Casino, we are committed to promoting responsible gaming. We use the personal data we collect to monitor for signs of problem gambling behaviour and to enforce self-exclusion or deposit limit requests you submit. This use of your data is essential to fulfilling our duty of care and complying with our licensing obligations.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you through our platform or by email. We encourage you to review this page periodically to stay informed. Continued use of our casino crazy luck services after updates are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about how we handle your personal data, or if you wish to exercise your rights, please do not hesitate to get in touch with us. Our customer support team is available 24/7 via live chat, phone, or email. You can reach us directly at support@crazyluck.com. We are here to assist you and ensure that your experience at CrazyLuck Casino remains safe, transparent, and fully compliant with applicable privacy standards.

Content updated: July 23, 2026